Lesson 16 – Quality Management

What we do at EGM (MPC) to Ensure Quality Products

What is Quality?

• In the production industry, quality is a measure of excellence or a state of being free from defects, deficiencies and significant variations.
• It is brought about by strict and consistent commitment to certain standards that achieve uniformity of a product in order to satisfy specific customer or user requirements

Quality Management  is based on The Deming Cycle

PDCA: Plan – Do – Check – Act/Adjust

This is a four-step management method used in business for the control and continuous improvement of processes and products.

Quality Management according to Deming Cycle

PLAN

• Plan and Establish Objectives, Processes and Procedures necessary to deliver Planned Expected Outputs.
• By establishing expected outputs, the accuracy of the specification must be part of the targeted improvement.

DO

• Implement the Plan, execute the Processes according to Specifications and Procedures and make the product.

CHECK

• Data collected during the “Do” Process is studied, analysed and compared against the expected Planned Targets to determine any variations.
• Look for deviations from the Planned Outcomes and also look for the appropriateness and completeness of the expected target or product.
• The identified differences and non-conformances to the Planned Target are dealt with in the  “ACT” step.

ACT

• Request corrective actions on significant differences between actual and planned results.
• Analyze the differences to determine their root causes.
• Determine where to apply changes that will include improvement of the process or product.

Quality Cost

The “Cost of Quality“ is a term that’s widely used – and widely misunderstood. The “Cost of Quality” isn’t the price of creating a quality product or service. It’s the cost of NOT creating a quality product or service.

Every time work is redone, the cost of quality increases.

Examples include:

• The retreating of final product.
• The retesting of  equipment.
• The rebuilding of a tool.
• The correction of a purchase order.
• The reworking of any service.

“In short, any Cost that would not have been occurred if the job was done Right the First Time.”

Visual Quality Workplaces

What is a Visual Quality Workplace?

A workplace where everything is in order and abnormalities or sub-standards are obvious and easily Identified so that the defects can be corrected immediately.

Quality Customer Focus

Customer Focus is a Quality Management Principle that focuses on meeting and exceeding Our Customer Needs and Requirements.

This is the Primary Focus of Quality Management Systems and it contributes to the long-term success of any organization through:

• A Reputation for delivering High Quality Products
• Continuously out performing competitors in the market
• Consistent excellence in Service Delivery
• Staff with Professional Work Ethics
• Excellent Safety Performance Records
• Sound Returns on Investments
• Experienced, Skilled and Reliable Employees

Conclusion

“HOW DO WE ENSURE AND MANAGE QUALITY AT EGM (MPC)?”

• Do ANY Task Right the First Time, DON’T be forced to go back and Fix!!
• Ensure that we continuously eliminate waste from the system and do not waste Resources.
• Sticking to Processes and Procedures to prevent Costly Incidents
• By using the best Procurement Practices to source the correct Materials
• By using well maintained equipment and skilled, motivated people
• Implement Risk Based Thinking = Preventative Actions

-The concept of “risk” in the context of the International Standards relates to the uncertainty in achieving objectives, goals or tasks.

-Preventative Actions should be taken to illuminate the chance of not achieving these objectives, goals or tasks.

-A preventive action is a change implemented to address a weakness in a system that is NOT YET responsible for causing Non-Conforming Products, Services or Incidents.

“STRIVE TO DO THE RIGHT THINGS  RIGHT THE FIRST TIME”