CRITERIA 2.4 – Do Not Pass the Monkey (i.e. Don’t Make Extra Work for the Boss)

 “Upward delegation of work from the Manager to the boss when the Manager should take the initiative to do the work is a big problem for the boss”

• Upward delegation of work from the manager to the boss when the manager should take the initiative to do the work is a big problem for the boss. It creates more work for the boss. This action is called “passing the monkey.” Some of the more serious consequences of passing the monkey are:

– The boss becomes frustrated with the manager—having direct report responsibilities dumped on him or her.

– The boss loses confidence in the manager – the manager can’t handle the job.

– A dependent relationship emerges – the supervisor becomes dependent on the boss as the problem-solver and provider of answers. Initiative is avoided.

– Wasted time – the upward delegated work competes for the boss’s own job requirements and responsibilities – often delaying important boss related issues.

– Lack of development – the manager learns little as the boss is doing the work and tackling the issue.

– By keeping work monkeys off the boss’s back, new managers shows two important qualities that a boss looks for in a good manager: initiative and personal responsibility.

• To prevent unnecessary ‘dumping’ on the boss, new placed managers must remember to communicate problems and difficult issues with the boss before acting. When bringing up an issue, they should provide sufficient background on the problem. This includes detailing consequences of continuing with the status quo or present practice, and providing best-effort recommendations or solutions. Also, new managers should frame issues and suggestions in a manner that benefits the bottom line of the organization. By following these rules, the new manager can earn both the respect and support of his or her boss.

Key Takeaways

• Good bosses appreciate good managers. By observing the “rules” of boss/manager relationships, a new manager can make tremendous strides in regards to success and career advancement. Good bosses operate not by mysterious forces but by practical needs. Get to know the boss and how he/she likes to operate. Keep the boss in the communication loop and, by all means, keep the work monkey off the boss’s back.