Blasting Certificate: People, Supervisory and Business Management Skills (Including Practical Exposure and Logbook Monitoring)

Lesson 1 – Assertiveness 17 Topics

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CRITERIA 1.1 – Why are good Supervisors so important?

CRITERIA 1.2 – What makes a good Supervisor?

CRITERIA 1.3 – What type of personal qualities and attributes?

CRITERIA 1.4 – What type of technical skills and knowledge?

CRITERIA 1.5 – What type of experience on-the-job?

CRITERIA 1.6 – What type of formal training?

CRITERIA 1.7 – What type of mentoring?

CRITERIA 1.8 – What type of management support?

CRITERIA 1.9 – Everyday functions of a good Supervisor

CRITERIA 1.10 – Tips for putting the functions into practice

CRITERIA 1.11 – Supervisors in the communication cycle

CRITERIA 1.12 – Communicating with the boss

CRITERIA 1.13 – Quick tips for Team Toolbox Meetings

CRITERIA 1.14 – CHAPTER 1B – Helping Newly Promoted Managers Succeed – Good for Them, Good for You

CRITERIA 1.15 – People Skills in the Beginning

CRITERIA 1.16 – Troubleshooting in the Beginning

CRITERIA 1.17 – Initial Team Meetings

Lesson 2 – Stress Management 4 Topics

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CRITERIA 2.1 – Working with the boss: Introduction

CRITERIA 2.2 – Use the Boss as a “Sounding Board”

CRITERIA 2.3 – Get to know the boss

CRITERIA 2.4 – Do Not Pass the Monkey (i.e. Don’t Make Extra Work for the Boss)

Lesson 3 – Social Styles 2 Topics

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CRITERIA 3.1 – Helping supervisors understand the value of a customer – for life!

CRITERIA 3.2 – Principles of Customer Loyalty

Lesson 4 – Leadership Styles 5 Topics

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CRITERIA 4.1 – Introduction

CRITERIA 4.2 – Align Behaviour

CRITERIA 4.3 – Time and Influence

CRITERIA 4.4 – Motivational Assumptions

CRITERIA 4.5 – Consistent Accountability

Lesson 5 – Labour Law Basics 2 Topics

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CRITERIA 5.1 – Employment Law: Compliance Basics – Introduction

CRITERIA 5.2 – Labour Law Basics

Lesson 6 – Decision Making 6 Topics

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CRITERIA 6.1 – Introduction

CRITERIA 6.2 – Clear Expectations – Distinguishing Activities from Results

CRITERIA 6.3 – Well-Defined Performance Standards What Does Good Work Look Like?

CRITERIA 6.4 – The Gold Standard – The Importance of- Setting Minimum Performance Goals

CRITERIA 6.5 – Accurately Measuring Performance – How Will We Know?

CRITERIA 6.6 – Making the Review Process Valid

Lesson 7 – Conflict Handling 4 Topics

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CRITERIA 7.1 – Introduction

CRITERIA 7.2 – Addressing Workplace Complaints

CRITERIA 7.3 – Tactics for Handling Employee Conflicts

CRITERIA 7.4 – Handling Personal Requests

Lesson 8 – Performance Management 2 Topics

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CRITERIA 8.1 – Introduction

CRITERIA 8.2 – Confronting Poor Performance

Lesson 9 – Communication and Problems 7 Topics

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CRITERIA 9.1 – Introduction

CRITERIA 9.2 – Trouble Makers

CRITERIA 9.3 – Handling Grievances

CRITERIA 9.4 – Tardiness and Absenteeism

CRITERIA 9.5 – Sexual Harassment/Hostile Work Environment

CRITERIA 9.6 – Outside Problems

CRITERIA 9.7 – Rush Requests and Crises

Lesson 10 – Coaching 3 Topics

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CRITERIA 10.1 – Introduction

CRITERIA 10.2 – Identifying Performance Needs

CRITERIA 10.3 – Coaching Styles

Lesson 11 – Delegation & Time Manage 5 Topics

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CRITERIA 11.1 – Introduction

CRITERIA 11.2 – Preventing Upward Delegation

CRITERIA 11.3 – Assigning Work and Initiative

CRITERIA 11.4 – Assigning Overtime

CRITERIA 11.5 – Delegating Work – To Delegate or Not

Blasting Certificate: People, Supervisory and Business Management Skills (Including Practical Exposure and Logbook Monitoring) – Module 9: Basic Supervision Principles

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