“New supervisors and managers frequently deal with direct reports – or others – who deliberately try to make life difficult”
- It is an unpleasant but true fact of life that supervisors and managers frequently deal with direct reports – or others – who deliberately try to make life difficult. Other times, an employee’s behaviour, such as absenteeism, tardiness, constant complaining, or violation of compliance issues will necessitate a quick, effective and firm intervention on the part of the manager. Managers or supervisors who don’t know how to handle these difficult situations can quickly lose their credibility and effectiveness.
This chapter will discuss:
- How to deal with persistent trouble makers.
- How to respond effectively to grievances.
- Tactics for dealing with problematic issues such as absenteeism, tardiness, sexual harassment, and outside problems.
- Handling “rush requests” and crises.
- Addressing workplace complaints.